Protecting all reasonable rights and inter遠紅ests of users is the fundament空業al purpose of our establishment o技開f after-sales service sy劇房stem, and our products become the most wo知下rrying choice for users.
Response time for pr件但oblem resolution and troubleshooting
1-4 hours to respond to 南事user complaints, 6 hours to provide solu見有tions for users, arrive at the user s放制ite within 24 hours, t做廠roubleshooting. During the warranty 海她period, when the equipment and accessori慢空es cannot work prope坐身rly due to quality p訊舞roblems, we promise to arrive at農爸 the user's site within 24 hours to rep文動air or replace the parts for free. When 了錢the equipment cannot be used no了文rmally due to untimely maintenance, the wa紙技rranty period shall be extended cor麗舊respondingly with the length of the dow慢雪ntime.
Other commitments on after-s兵喝ales service
1. The equipment provided by Shanghai She森街nli Testing Machine Co., Ltd. is the original 理音installed machine of the mode用玩l ordered by the user, and影風 the prototype and assembly machine 些區will not be provided.
2, Shanghai Shenli Testing machine 要雪Co., Ltd. has a fixed場男 maintenance service center and professional ma木頻intenance engineers.
3, the equipment in the user si開在te through the final acceptance into the f行資ree warranty period.湖業 Shanghai Shenli Testing Mac窗慢hine Co., Ltd. provides 1 year free warranty農船 service and lifelong maintenance serv公能ice.
4. The place of delivery shall be designat章拍ed by the user. After t好要he arrival of the equipm服會ent, timely send professional and tec下你hnical personnel to the 農房user site, to assist the user in the short黃制est time to complete the position, 制遠installation, debugging.
5, equipment acceptance at the user site, acc知厭eptance standards in accordance wi爸數th the relevant national verification sta用水ndards.
6, we put forward the installatio用技n conditions of the instrument, and send從民 the installation engineer to了中 confirm the conditions in數醫 advance.
7, we send installation engineers to the use購站r site for free installation and commissioning.
8. Once our software operating system is 物冷updated, the user's ins錢討trument operating system will be upgraded free of習森 charge.
other
1, we provide life-long 風遠maintenance services for equipment, o文民nly parts and access志工ories fees and maintenan對些ce costs outside the warranty period, and唱做 enjoy preferential treatment to buy spare pa票化rts.
2. We implement computer manag花錯ement of user files. After-sal坐地es service personnel visit customers at le內鐘ast twice a year, 100% worry-free phone visi機朋ts, active tracking of dynamic serv路長ices. Check the operation of the西醫 equipment, and carry out maintenance and 低人maintenance of the equipment.
3, all year round to provide test standar體短d services, our comprehensive and powerful st志弟andard database, available f請器or customers to inquire at any time,秒微 free of charge.