Protecting all reasonable rights a紙用nd interests of users is the 區讀fundamental purpose of our establishment of影又 after-sales service system, and 地購our products become the most worryi間月ng choice for users.
Response time for problem resolution and體農 troubleshooting
1-4 hours to respond to user complaints, 6 hou刀門rs to provide solutions for users,算玩 arrive at the user site within體生 24 hours, troubleshoot制湖ing. During the warranty period,物務 when the equipment and accessories cannot work 窗家properly due to qual姐讀ity problems, we promise 冷有to arrive at the user's si開風te within 24 hours to repair or replace the par海了ts for free. When the equipment c笑海annot be used normally due to untimely ma工冷intenance, the warranty period shal開愛l be extended correspond朋男ingly with the length of the downtime.
Other commitments on after-sales service
1. The equipment provided by Sha雪生nghai Shenli Testing Machine器銀 Co., Ltd. is the original installed m愛鐵achine of the model ordered by the user, and訊紅 the prototype and assembly m熱銀achine will not be provided.
2, Shanghai Shenli Testing machin南綠e Co., Ltd. has a fixed maintenance service家都 center and professional maintenance engineers.
3, the equipment in the user site throug拍街h the final acceptance into the f她家ree warranty period. Shanghai Shenli Testing 相事Machine Co., Ltd. provides 1 yea藍火r free warranty service an問們d lifelong maintenance service.
4. The place of delivery shall be desi廠票gnated by the user. After the arrival of the eq唱理uipment, timely send 微有professional and technical personne算機l to the user site, to assist the user in the sh車兵ortest time to complete the p麗校osition, installation, debugging.
5, equipment acceptance at the user site, ac工家ceptance standards in accorda說頻nce with the relevant national verific分她ation standards.
6, we put forward the installation condit村器ions of the instrument, and send the installatio作錯n engineer to confirm the conditions in adva務車nce.
7, we send installation森山 engineers to the user site fo高師r free installation and 我人commissioning.
8. Once our software operati議坐ng system is updated, the user's機會 instrument operating system will be upgraded fr開銀ee of charge.
other
1, we provide life-long maintenance servic海媽es for equipment, only parts an樂低d accessories fees and maintenance costs o廠鐘utside the warranty peri站開od, and enjoy preferentia老器l treatment to buy spare parts.樹慢
2. We implement computer management of user file土市s. After-sales service personne都器l visit customers at least twice a ye答的ar, 100% worry-free phone v算草isits, active tracking of 用內dynamic services. Check the operation of術金 the equipment, and carry out maintenance and廠鄉 maintenance of the equipment.
3, all year round to provide tes跳身t standard services, our comp線木rehensive and powerful standard database, av不文ailable for customers to inqu看員ire at any time, free of 笑爸charge.